Singapore, Nov. 4 – Singapore Airlines has confirmed that approximately 46,000 booking records were affected by a cybersecurity incident involving its reservation technology provider Amadeus. The Singapore-based carrier disclosed that unauthorised third-party access occurred on the Amadeus platform supporting certain reservation and booking processes, without compromising the airline’s own IT systems.
Data exposed in the Amadeus breach included customers’ names, booking reference numbers, travel itineraries and booking classes for the impacted Singapore Airlines records. For around 620 of these booking records, additional personal data such as email addresses, phone numbers, travel document details and KrisFlyer membership numbers may also have been accessed during the data breach.
Amadeus has verified that bank account or credit card information was not exposed and that no bookings were modified as a result of the incident. The global travel technology firm has implemented containment measures and additional security safeguards, while Singapore Airlines is contacting affected customers with upcoming travel to update their booking reference numbers as a precaution.
The airline has notified relevant authorities and issued an apology to customers for any inconvenience, emphasising that the protection of personal data remains a top priority. This Amadeus data breach has impacted other major carriers, highlighting risks in third-party aviation systems.